The National Transport and Safety Authority (NTSA) has refunded a motorist Ksh66,050 after a protracted dispute over a number plate payment error, with intervention from the Office of the Ombudsman. The lengthy process highlighted significant delays in administrative action.

• Amount refunded: Ksh66,050
• Key organizations involved: NTSA and the Commission on Administrative Justice (Office of the Ombudsman)
• Notable detail: The motorist mistakenly paid for security number plates instead of reflective parastatal plates intended for KESRETI.