NSSF Addresses Delays in Releasing Retirement Benefits

Members of the public have recently raised concerns over delays in the release of NSSF funds, prompting the agency to respond to the complaints...

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The National Social Security Fund (NSSF) has explained that verification issues and unremitted funds from employers can cause delays in processing retirement benefit payments beyond the standard 7-14 working days.

NSSF is working on upgrading digital systems, including a mobile app, to achieve payouts within 24 hours by 2027.
Labour Cabinet Secretary Alfred Mutua stated that the goal is to provide the first payment within 24 hours of submission.
Delays occur when claims require further verification or when tracing unremitted funds from past employers.

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