A new TIFA survey indicates that a significant majority of Nairobi ride-hailing users may abandon the service if fares increase, potentially impacting thousands of drivers.

• 60% of ride-hailing users surveyed stated they would switch to alternatives like matatus if fares rise substantially.
• The survey was conducted among 733 Nairobi residents between July 17-21, 2026.
• Findings come as the government, under President William Ruto's directive, considers a new national pricing framework for taxis, which 59% of respondents oppose due to affordability concerns.