Kenya Power has addressed public outcry over customers receiving fewer electricity tokens for the same amount paid. The company explained that token allocation is influenced by consumption patterns and various charges, not just the amount spent.

• The number of units received can vary even with identical payments due to revised tariffs based on average electricity consumption over three months.
• Kenya Power stated that levies, taxes, fuel cost adjustments, and other variable charges also affect the number of tokens.
• This explanation comes amidst recent adjustments by the Energy and Petroleum Regulatory Authority (EPRA) affecting electricity costs.