From 20 September, Uber, Bolt and Glovo must record what is inside your parcel
From 20 September, Uber, Bolt, Glovo and Little must record parcel contents and sender details. KRA and police can request them...
✨ Key Highlights
Starting 20 September, ride-sharing and delivery platforms like Uber, Bolt, and Glovo in Kenya will be required by the Communications Authority of Kenya (CA) to record detailed information about parcel deliveries.
- Platforms must capture and verify sender and recipient identities, and record declared contents of parcels.
- The Communications Authority of Kenya (CA) is implementing these new licence conditions for Courier Hailing Service Providers.
- Consumers gain a 90-day compensation window for lost, delayed, or damaged parcels, provided contents were declared.
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Kenya Regulates Parcel Delivery Platforms Starting September - August 2026
Starting September 20th, ride-sharing and delivery platforms including Uber, Bolt, and Glovo operating in Kenya will be required by the Communications Authority of Kenya to record detailed information about parcel deliveries. Separately, Binance has concluded a multi-country engagement tour across Africa, reaffirming its dedication to advancing the continent's digital payment ecosystem through collaboration. Meanwhile, Kenya has launched the Kenya Artificial Intelligence Accelerator Programme, inviting applications for AI solutions aimed at improving public service delivery and supporting the nation's green transition.
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