MPs seek investigation into Safaricom SIM deactivation and number reassignment

Under the current practice, SIM cards that remain unused for a specified period, ordinarily six months, can be deactivated before the number is eventually assigned to another subscriber...

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Members of Parliament in Kenya are demanding an investigation into Safaricom's practice of deactivating dormant SIM cards and reassigning the numbers, citing risks of fraud and unauthorized access to personal information.

A petition presented in the National Assembly calls for a probe into Safaricom's handling of inactive SIM cards.
The practice could leave customers vulnerable to fraud, loss of funds, and exposure of personal data.
MPs have shared personal experiences of financial loss due to number reassignment, urging Safaricom to implement notification systems.

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