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Originally published by Capital News
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September 1, 2026
19h ago

AI: Revolution or hype? Separating fact from fear

AI: Revolution or hype? Separating fact from fear

Many firms are still piloting AI for customer service, marketing, fraud detection, credit scoring, document processing and data analysis...

✨ Key Highlights

Kenyans are rapidly adopting Artificial Intelligence (AI) tools, with 97.5% of internet users having used at least one AI tool in the past month, the highest rate globally. However, the question remains whether this widespread use will translate into tangible economic benefits or if it's largely hype.

  • 97.5% of Kenyan internet users aged 16 and above used at least one AI tool in the previous month, leading globally.
  • James Turuthi, Chairman of Technology Service Providers of Kenya (TESPOK), cautions that widespread usage is not yet synonymous with economic transformation.
  • Kenya is primarily an AI consumer, with fewer than a quarter of businesses reporting increased revenue or cost savings from AI investment, and only about 1 in 10 organizations developing AI capabilities in-house.

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