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September 15, 2026
3w ago

HELB Issues Notice to Borrowers Who Have Changed Mobile Numbers

HELB Issues Notice to Borrowers Who Have Changed Mobile Numbers

In August, HELB reminded students and other applicants that they could track their loan application status through the HELB online portal...

✨ Key Highlights

The Higher Education Loans Board (HELB) has provided instructions for borrowers who have changed their phone numbers and lost access to the *642# USSD service.

  • Affected borrowers should contact HELB with their National ID number and new phone number to update their records.
  • This ensures continued access to HELB's mobile services for tracking loan applications and information.
  • The update is crucial for borrowers whose new numbers are not yet linked to their HELB accounts, preventing them from using the USSD platform.

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