KAA urges passengers to follow verification process when retrieving lost items at JKIA

KAA, however, clarified that the interaction captured in the video involved airline personnel and not KAA staff...

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The Kenya Airports Authority (KAA) has issued an advisory following a viral video of a passenger struggling to retrieve a lost mobile phone at Jomo Kenyatta International Airport (JKIA).

The incident involved airline personnel, not KAA staff, but KAA is committed to improving customer experience.
Passengers must provide identification and complete documentation to retrieve lost belongings left onboard aircraft or at the airport.
KAA is working with airlines and stakeholders to enhance passenger awareness of the verification procedures for lost items.

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