The Kenya Airports Authority (KAA) has announced new procedures for passengers retrieving lost items left on aircraft or at airports, following a viral incident at Jomo Kenyatta International Airport (JKIA).

• Passengers must now present identification and complete relevant documentation to claim lost belongings.
• The advisory was issued after a video showed a passenger in a dispute over a lost mobile phone with airline personnel, not KAA staff.
• KAA is collaborating with aviation partners to improve passenger awareness and ensure professional handling of such situations.