The Kenya Airports Authority (KAA) has clarified its role in a viral video showing a passenger attempting to retrieve a lost mobile phone at Jomo Kenyatta International Airport (JKIA), stating the individuals involved were airline personnel, not KAA staff.

• The KAA expressed sympathy for the passenger's predicament and acknowledged the inconvenience caused by lost personal belongings.
• The authority emphasized its commitment to working with airlines and other stakeholders to ensure professional customer interactions.
• KAA explained that identification and documentation are required for security and accountability when passengers collect items left onboard aircraft.