The Communications Authority of Kenya (CA) is finalizing new rules for internet telephony (VoIP) services, aiming to establish a clear and effective regulatory framework for calls made over the internet.

• A stakeholder validation forum is scheduled for September 30, 2026, to review the draft guidelines.
• The proposed framework includes strict quality-of-service standards for 4G and 5G networks, such as a 99% Call Setup Success Rate for 4G.
• The CA will use these guidelines to assess operator performance, with potential regulatory action for non-compliance.