Equity Bank experienced a widespread service outage on Thursday morning, 1st October 2026, affecting customers in both Kenya and Rwanda. The cause and estimated restoration time remain unknown, leaving customers with many unanswered questions.

• Equity Bank announced "intermittent service downtime affecting all our services" in Kenya, while its Rwandan arm reported issues with "some banking services".
• The outage occurred more than seven hours after a previously announced planned system maintenance window concluded.
• An unverified social media post suggested a Checkpoint Firewall failure at the bank's primary data center as a possible cause, impacting ATMs, mobile banking, and other services.