An audit has revealed that the Nairobi City Water and Sewerage Company (NCWSC) failed to disconnect non-paying customers, resulting in a loss of over Sh344 million across 23,384 accounts in 2024.
- Sh344 million billed without payments or disconnections
- Senator Godfrey Osotsi criticized the utility's practices as a breach of public trust
- The audit exposed an additional Sh547 million dispute with Kiambu-based water service providers