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Originally published by Capital News
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July 22, 2025
7mo ago

Millions lost as Nairobi Water fails to disconnect nonpaying users

Millions lost as Nairobi Water fails to disconnect nonpaying users

The Senate Public Investments Committee has called for deeper scrutiny of the utility's enforcement and billing practices after the audit also found over 10,000 active customer accounts that were never billed during the audit period. - Kenya breaking news | Kenya news today | Cap..

✨ Key Highlights

An audit has revealed that the Nairobi City Water and Sewerage Company (NCWSC) failed to disconnect non-paying customers, resulting in a loss of over Sh344 million across 23,384 accounts in 2024.

  • Sh344 million billed without payments or disconnections
  • Senator Godfrey Osotsi criticized the utility's practices as a breach of public trust
  • The audit exposed an additional Sh547 million dispute with Kiambu-based water service providers

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Tullow sells businesses in Kenya for Ksh15.6 billion; millions lost as Nairobi Water fails to disconnect nonpaying users.

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