Kenya Power has launched an AI chatbot named ‘Nuru’ and upgraded its MyPower App to significantly enhance customer service and streamline interactions. These digital advancements are designed to provide quicker responses to customer complaints and queries, reflecting the company's commitment to improving user experience.

• Customer interactions on the MyPower App increased by 22.1 percent to 2.02 million in the financial year ending June 30, 2025.
• The General Manager for Commercial Services and Sales, Eng. Rosemary Oduor, emphasized that customers are central to Kenya Power's operations.
• The upgraded MyPower App now allows users to manage multiple accounts, monitor monthly token usage, and access direct chat support via WhatsApp.

Safaricom's Spark Accelerator Programme has selected ten startups for its second cohort from over 200 applicants. This three-month initiative aims to help these ventures scale through workshops, mentorship, and engagement with Safaricom and M-PESA platforms.

• Ten startups were chosen from over 200 applications for the Spark Accelerator Programme.
• The programme is run in partnership with M-PESA Africa, Sumitomo Corporation, and iHub, with support from AWS, PwC, and Vodacom.
• The selected startups, including DigiTax and FlexPay, span sectors such as fintech, logistics, and the creative economy.

Old Mutual has launched Thrive, a new digital wellness platform designed to combat Kenya's rising burnout crisis and lifestyle health issues, which are costing the economy billions annually.

• Workplace burnout and mental health conditions are estimated to cost the Kenyan economy over KSh 112.2 billion annually.
• The app, developed by Old Mutual, integrates tools for physical, mental, nutritional, and financial well-being into a single platform.
• More than 3.7 million Kenyans are believed to suffer from stress-related disorders, with burnout particularly affecting middle and senior management professionals.