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Originally published by Capital Businessbusiness
October 6, 2025
3h ago
Kenya Power integrates AI Chatbot ‘Nuru’ to improve customer service
NAIROBI, Kenya, Oct 6 - Kenya Power has introduced an Artificial Intelligence (AI) chatbot named 'Nuru' to its digital platforms to accelerate customer Kenya breaking news | Kenya news today |..
✨ Key Highlights
Kenya Power has launched an AI chatbot named ‘Nuru’ and upgraded its MyPower App to significantly enhance customer service and streamline interactions. These digital advancements are designed to provide quicker responses to customer complaints and queries, reflecting the company's commitment to improving user experience.
- Customer interactions on the MyPower App increased by 22.1 percent to 2.02 million in the financial year ending June 30, 2025.
- The General Manager for Commercial Services and Sales, Eng. Rosemary Oduor, emphasized that customers are central to Kenya Power's operations.
- The upgraded MyPower App now allows users to manage multiple accounts, monitor monthly token usage, and access direct chat support via WhatsApp.
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