The Kenya Revenue Authority (KRA) has temporarily suspended the filing of nil tax returns until March 30, aiming to convert nil filers and non-filers into active taxpayers and optimize revenue collection.

• Out of 22 million registered KRA PIN holders, only 8 million actively pay taxes, with just 4 million consistently meeting obligations.
• Deputy Commissioner Patience Njau confirmed the move, stating KRA will audit transactions like income taxes, withholding taxes, eTIMs, and customs records.
• The KRA introduced an Automated Payment Plan for outstanding liabilities and a WhatsApp chatbot (+254 711099999) offering 15 KRA services, including tax filing, 24/7.

The Kenya Revenue Authority (KRA) has announced a new digital service allowing Kenyans to file taxes and access various services via a WhatsApp chatbot. This initiative aims to modernize tax management and improve efficiency for taxpayers.

• The WhatsApp chatbot offers 15 KRA services, including tax filing, and is accessible 24/7.
• Commissioner General Humphrey Wattaga confirmed the service, highlighting its use of artificial intelligence and machine learning.
• To access, users save +254 711099999 and send "Hi" or "Menu" to the KRA WhatsApp number.
• Other services available include PIN management, Tax Information and queries, and eTIMS Invoicing.
• This follows the recent launch of a USSD service (dial *222#) two weeks prior, targeting taxpayers without smartphones or reliable internet.
• Chairman Ndiriitu Muriithi stated the goal is to achieve a Kshs 2.968 trillion revenue target for Financial Year 2025/26, representing a 15.4 percent growth.