How to File Your Taxes via WhatsApp Using KRA’s New Digital Service
The process was designed to enhance efficiency by ensuring easier access to KRA services without requiring physical visits to its offices...
✨ Key Highlights
The Kenya Revenue Authority (KRA) has announced a new digital service allowing Kenyans to file taxes and access various services via a WhatsApp chatbot. This initiative aims to modernize tax management and improve efficiency for taxpayers.
- The WhatsApp chatbot offers 15 KRA services, including tax filing, and is accessible 24/7.
- Commissioner General Humphrey Wattaga confirmed the service, highlighting its use of artificial intelligence and machine learning.
- To access, users save +254 711099999 and send "Hi" or "Menu" to the KRA WhatsApp number.
- Other services available include PIN management, Tax Information and queries, and eTIMS Invoicing.
- This follows the recent launch of a USSD service (dial *222#) two weeks prior, targeting taxpayers without smartphones or reliable internet.
- Chairman Ndiriitu Muriithi stated the goal is to achieve a Kshs 2.968 trillion revenue target for Financial Year 2025/26, representing a 15.4 percent growth.
Continue Reading
Read the complete article from Kenyans
Part of the Day's Coverage
KRA Suspends Nil Tax Filings and Launches WhatsApp Tax Service - January 2026
The Kenya Revenue Authority (KRA) has implemented several new measures concerning tax filings. The authority has temporarily suspended the filing of nil tax returns until March 30, with the stated aim of converting nil filers and non-filers into active taxpayers to optimize revenue collection. In a separate initiative to modernize tax management, the KRA has announced a new digital service that allows Kenyans to file taxes and access various services via a WhatsApp chatbot. This move is intended to improve efficiency for taxpayers. Additionally, the KRA has retained the existing 8 per cent tax rate on staff welfare benefits.
