KRA targets 22m new taxpayers with WhatsApp chatbot - April 2026

The Kenya Revenue Authority launched a WhatsApp chatbot named Shuru to onboard an estimated 22.6 million potential new taxpayers and simplify tax filing processes. This initiative aims to improve compliance and expand the tax base. Separately, Kenyan bankers are advocating for a reduction in Pay As You Earn taxes as a strategic move to stimulate consumer spending capacity. Both developments represent efforts to enhance Kenya's tax ecosystem through technology and policy adjustments.

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KRA targets 22m new taxpayers with WhatsApp chatbot

The Kenya Revenue Authority (KRA) has launched a WhatsApp chatbot named 'Shuru' to onboard an estimated 22.6 million potential new taxpayers and simplify tax filing processes.

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