KRA targets 22m new taxpayers with WhatsApp chatbot
Taxpayers can access tax information by initiating conversation via KRA number...
✨ Key Highlights
The Kenya Revenue Authority (KRA) has launched a WhatsApp chatbot named 'Shuru' to onboard an estimated 22.6 million potential new taxpayers and simplify tax filing processes.
- The KRA aims to increase taxpayer compliance by leveraging WhatsApp, Kenya's most popular messaging platform with approximately 40 million users.
- Key figures include George Obell, Commissioner for Micro and Small Taxpayers at the KRA, who highlighted the focus on adults with PINs but currently non-taxable income.
- The chatbot offers services like tax payments, return filing, and PIN checks, aiming to reduce physical visits to KRA offices and ease the filing burden.
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KRA targets 22m new taxpayers with WhatsApp chatbot - April 2026
The Kenya Revenue Authority launched a WhatsApp chatbot named Shuru to onboard an estimated 22.6 million potential new taxpayers and simplify tax filing processes. This initiative aims to improve compliance and expand the tax base. Separately, Kenyan bankers are advocating for a reduction in Pay As You Earn taxes as a strategic move to stimulate consumer spending capacity. Both developments represent efforts to enhance Kenya's tax ecosystem through technology and policy adjustments.
