The Social Health Authority (SHA) has issued a stern warning to hospitals as new contract rules, under the HAKIKA framework, take effect on October 1.

• Existing healthcare provider contracts with SHA will expire at 11:59 p.m. on September 30.
• SHA CEO Mercy Mwangangi is urging all facilities to complete the new contracting process before the deadline to continue serving SHA beneficiaries.
• Facilities without an executed contract for the 2026–2029 cycle will be prohibited from offering services, and their portal access will be deactivated.

Kenyan businesses utilizing the WhatsApp Business Platform will face new per-message charges from Meta starting October 1, 2026, impacting customer service and marketing communications.

• Businesses will pay approximately Ksh0.52 per delivered service message after a free monthly allowance of 1,000 messages per phone number.
• The changes primarily affect businesses using the WhatsApp Business Platform or API, not individual users or those using the free WhatsApp Business app.
• Marketing messages, already charged, will continue at rates of about Ksh3.20 to Ksh3.30 per message, while utility template messages sent within the 24-hour customer-service window will also become chargeable.

Healthcare providers and facilities under the Social Health Authority (SHA) must renew their contracts by Wednesday, September 30, 2026, to continue offering services to beneficiaries.

• Current SHA provider contracts expire on September 30, 2026.
• The Social Health Authority (SHA), led by CEO Dr. Mercy Mwangangi, is enforcing the contract renewal deadline.
• Providers failing to secure a new contract for the 2026–2029 cycle risk losing access to the SHA provider portal and must arrange patient transfers.