How to Reset Your iTax Password

Forgot your iTax password? Don't worry! This official KRA video guide shows you exactly how to reset your password and regain access to your iTax account in just a few minutes.

When You Need Password Reset

Common scenarios requiring password reset:

Forgotten password after long period of inactivity
Account locked due to multiple failed login attempts
Password expired (KRA may require periodic updates)
Security concerns - suspicious activity detected

What You'll Need

Before starting the reset process:

KRA PIN (your unique taxpayer identification)
Registered email address (used during PIN registration)
Registered mobile number (for SMS verification)
Access to email and phone for verification codes

Step-by-Step Reset Process

1. Access Password Reset

Go to iTax portal login page
Click "Forgot Password" link
Enter your KRA PIN
Verify you're not a robot (CAPTCHA)

2. Verification Process

Enter registered email address
Receive verification code via email
Enter code in the portal
SMS verification may also be required

3. Create New Password

Choose a strong, secure password
Confirm new password
Submit password change
Receive confirmation message

Password Requirements

Your new iTax password must:

Be at least 8 characters long
Include uppercase and lowercase letters
Contain at least one number
Include special characters (!, @, #, etc.)
Not be a previously used password

Security Tips

Strong Password Examples:

MyTax2024!
KRA#Secure2024
Filing$2024

Avoid:

Simple passwords (123456, password)
Personal information (birthdate, name)
Common words

Troubleshooting Common Issues

Email not received?

Check spam/junk folder
Verify email address is correct
Wait a few minutes and try again

SMS not received?

Ensure phone number is correct
Check if SMS is blocked
Try alternative verification method

Still can't access?

Visit nearest KRA office with ID
Call KRA helpline: +254 (020) 4999 999
Use live chat on KRA website

After Successful Reset

Login immediately to test new password
Update saved passwords in browser
Set calendar reminder to change password periodically
Start filing your tax return right away

Back to Tax Filing

Now that you have access:

Security Reminder

Never share your iTax login credentials
Always logout after using public computers
Keep your registered contact information updated
Report suspicious account activity to KRA immediately

The Online Kenyan

How to Reset Your Password on iTax