The Kenya Wildlife Service (KWS) addressed concerns following a video by a foreign journalist revealing long queues and chaos at the entrance of Nairobi National Park. Tourists reportedly waited for hours as some were allowed to bypass the lines.

• Tourists were stranded for over an hour due to a chaotic queuing system introduced on February 5, 2025.
• The journalist criticized KWS for allowing favoritism among staff, stating it undermines tourism.
• KWS apologized for the inconvenience and suggested visitors use prepaid tickets via eCitizen for faster access.