The High Court of Kenya has ruled that Safaricom cannot allow Bonga Points, a popular loyalty reward scheme, to expire, affirming that these points are considered customer-owned property. This decision follows an earlier ruling in November 2024 that deemed Safaricom's expiry policy unconstitutional.

• Customers' Bonga Points are safe and can be redeemed for various services.
• Justice Chacha Mwita played a significant role in the decision, emphasizing consumer rights.
• This ruling may influence other companies in Kenya regarding loyalty program terms and the treatment of loyalty points.