The COMESA Competition Commission has launched an investigation into airlines operating within the COMESA region following numerous complaints regarding delayed or denied refunds for flights cancelled during the COVID-19 pandemic.

• COMESA Competition Commission launched a probe into airlines over refund delays.
• The probe follows "numerous complaints from passengers who were denied refunds for unused tickets."
• Airlines are being investigated for possible violations of Article 27, 28, and 29 of the COMESA Competition Regulations, concerning misleading or unconscionable conduct.
• The Commission has invited feedback from affected customers to aid the investigation.