My Airtel App Now Lets You Add and Manage Home Wi-Fi Devices

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Airtel Kenya recently activated and then quickly rolled back a "Home Wi-Fi" management feature within its My Airtel app, which aimed to allow users to add and manage their 5G Smart Connect routers. Despite the brief availability of a QR scan option, manual onboarding methods proved successful for managing devices.
- The My Airtel app briefly replaced its "Coming Soon" label with a "Scan QR to Activate Device" option for Home Wi-Fi, only to revert it.
- Although the QR code feature failed, users successfully onboarded devices manually using the router’s alternate or HBB number.
- Once onboarded, users can manage subscriptions, buy bundles, view data balance, and access help, though some features like data balance may show 0.0kb.
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Mobile Technology and Network Developments in Kenya - July 2025
Airtel Kenya recently introduced and then quickly rolled back a 'Home Wi-Fi' management feature within its My Airtel app, designed to allow users to add and manage 5G Smart Connect routers, with manual onboarding proving successful. Meanwhile, Safaricom's 5G router stock, including Huawei H155-382 and Nokia Gateway 2 models, is largely depleted on Masoko, following a price drop to KES 2,999 and expanding 5G coverage in the country. In a related development, PayPal is set to discontinue its PayPal-MobileMoney.com portal for M-PESA transfers by August 16, 2025, requiring Kenyan users to transition to the dedicated PayPal mini-app within the M-PESA Super App for all future transactions.
