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Originally published by The Standard Business
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July 31, 2025
1d ago

What hotels can do to reduce high number labour disputes

What hotels can do to reduce high number labour disputes

Every employee, whether casual, part-time, or full-time, must have a contract that clearly defines working hours, duties, benefits, and grievance procedures...

✨ Key Highlights

The Kenyan hospitality sector, a major employer, faces a growing number of labor disputes, primarily due to issues like poor working conditions and non-payment of dues. This article outlines strategies for hotels to mitigate these conflicts, emphasizing clear employment terms, consistent HR practices, and collaboration with regulatory bodies.

  • Almost 40 percent of grievances within the hospitality sector stem from unclear employment terms and unpaid overtime, according to the Kenya Union of Domestic, Hotel, Educational Institutions, Hospitals and Allied Workers.
  • The Group Legal Manager at PrideInn Hotels, Resorts & Camps, Ms. Achieng, advocates for proactive alignment and clarity in employment terms, including written contracts for all employees.
  • The industry directly employs over 1.1 million people in Kenya and supports millions more indirectly.

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