Frustrated Airtel 5G home router users in Kenya are publicly discarding their devices due to persistent connectivity issues and unresponsive customer service. Social media posts, particularly on X (formerly Twitter), show individuals trashing their routers, prompting a widespread discussion about the network's reliability and Airtel's support.

• Over 179,000 views and 230 replies on a single X post depicting a discarded router within 24 hours.
• Airtel's customer service is being criticized for offering "gaslighting" and "copy-paste" replies leading to no resolution.
• Many disgruntled users are expressing a desire to switch to Safaricom's 5G router due to better perceived support, despite Airtel's initial price advantage.