Airtel 5G Routers Are Getting Binned as Angry Users Lose Patience
At this point, I might as well start a support group: “Victims of the Airtel 5G Router Network.” We can meet weekly, bring our routers in brown bags, and vent..
✨ Key Highlights
Frustrated Airtel 5G home router users in Kenya are publicly discarding their devices due to persistent connectivity issues and unresponsive customer service. Social media posts, particularly on X (formerly Twitter), show individuals trashing their routers, prompting a widespread discussion about the network's reliability and Airtel's support.
- Over 179,000 views and 230 replies on a single X post depicting a discarded router within 24 hours.
- Airtel's customer service is being criticized for offering "gaslighting" and "copy-paste" replies leading to no resolution.
- Many disgruntled users are expressing a desire to switch to Safaricom's 5G router due to better perceived support, despite Airtel's initial price advantage.
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Mobile Technology Product Launches and Updates in Africa - August 2025
The Infinix Hot 60 Pro+ has officially launched in Kenya, offering significant upgrades in design, performance, and camera technology, and is available with flexible payment options via Mogo’s Lipa Mdogo Mdogo plan. Meanwhile, Apple Music has rolled out its 5.0 beta for Android users, achieving feature parity with upcoming iOS 26 updates, addressing previous user frustrations. Despite these new offerings, frustrated Airtel 5G home router users in Kenya are publicly discarding their devices due to persistent connectivity issues and unresponsive customer service, leading to widespread discussion on social media.
