Self-service usage on the rise at Kenya Power
NAIROBI, Kenya, Aug 7, 2025 — More customers are turning to Kenya Power’s digital self-service platforms to access key services, with usage rising sharply Kenya breaking news | Kenya news today |..
✨ Key Highlights
Kenya Power is experiencing a significant increase in the use of its digital self-service platforms, with a sharp rise in customer interactions for services like bill queries and meter readings in the year ended June 30, 2025.
- MyPower App interactions grew by 22 percent to 2.02 million.
- The most accessed service was bill queries, recording 1.7 million requests.
- Kenya Power is the primary organization involved.
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Kenya Power Reports New Electricity Peak Demand and Rising Digital Self-Service Use - August 2025
Kenya recorded a new peak electricity demand of 2,363.41 MW on August 5, 2025, at 8 PM, slightly surpassing the previous high of 2,362.28 MW on July 23, 2025. KenGen attributes this increase to economic expansion, industrial growth, and increasing electrification. Concurrently, Kenya Power is experiencing a significant rise in the use of its digital self-service platforms, with a sharp increase in customer interactions for services like bill queries and meter readings in the year ended June 30, 2025.
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