Indian companies are leveraging AI to overcome language barriers, making digital services accessible to a wider population in a country with 22 official languages and hundreds of dialects. This initiative helps workers like delivery drivers navigate instructions and extends to public services and healthcare.

• Zepto, a grocery delivery company, partnered with Reverie Language Technologies to offer its delivery drivers app instructions in six Indian languages, significantly improving efficiency.
• Co-founder Vivekananda Pani emphasizes the potential for translation technology to make communication easier but also warns of the risk of less common dialects being overlooked.
• The Indian government's Bhashini initiative, launched in 2022, has developed AI language models and translation services in 22 languages, processing over one billion tasks to date.
• Bhashini aims to provide rural users with voice-enabled access to government services, financial tools, and information systems in their native languages within the next two to three years, according to CEO Amitabh Nag.
• Researchers at IIT Mumbai, including Associate Professor Kshitij Jadhav, are developing AI programs to assist in complex areas like quitting smoking, with initial experiments underway in English and Hindi.