The Kenya Forest Service (KFS) has reassured visitors amidst uproar regarding the mandatory shift to eCitizen for payments at Karura Forest, promising a rapid transition and minimal disruption to visitor experience.

• KFS guarantees average wait times of only one minute for entry under the new payment system.

• Chief Conservator of Forests Alex Lemarkoko affirmed that annual passes remain valid until expiry and all staff, including scouts and cleaners, will be retained.

• The shift, effective August 29, sparked protests from Friends of Karura Forest (FKF) on August 29, who cited lack of consultation and concerns over forest income control.