Motorists Lament After NTSA Payment System Hitch
A special team has since been dispatched to handle the matter...
✨ Key Highlights
Motorists in Kenya have expressed significant frustration after the National Transport and Safety Authority (NTSA) experienced a payment system malfunction on Wednesday, September 3, leading to issues like double payments and incorrect invoices. The NTSA has acknowledged the problem and dispatched a special team from the eCitizen platform to resolve the hitches.
- The payment system outage primarily affected users attempting to access NTSA services through the eCitizen platform on Wednesday, September 3, causing widespread concern.
- The NTSA has apologized for the inconvenience and assured the public that the eCitizen team is actively working to resolve the issue.
- This incident follows a large-scale system maintenance conducted by NTSA less than two months prior, from June 20 at 10 pm to June 21 at 6 pm, which also rendered most services unavailable.
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System Failures Impact NTSA Payments, School Funding, and Nakuru County Staffing - September 2025
Motorists faced significant frustration after the National Transport and Safety Authority (NTSA) experienced a payment system malfunction on September 3, causing issues like double payments and incorrect invoices (19). In the education sector, thousands of students are at risk of missing national examinations because schools sent them home over unpaid fees amidst delayed government capitation funds (10). Separately, Nakuru Governor Susan Kihika faced intense scrutiny from a Senate committee over her administration's failure to fill critical positions. The committee highlighted the absence of key accounting professionals and a qualified Head of Accounting Services in the county (1).
