Motorists in Kenya have expressed significant frustration after the National Transport and Safety Authority (NTSA) experienced a payment system malfunction on Wednesday, September 3, leading to issues like double payments and incorrect invoices. The NTSA has acknowledged the problem and dispatched a special team from the eCitizen platform to resolve the hitches.

• The payment system outage primarily affected users attempting to access NTSA services through the eCitizen platform on Wednesday, September 3, causing widespread concern.
• The NTSA has apologized for the inconvenience and assured the public that the eCitizen team is actively working to resolve the issue.
• This incident follows a large-scale system maintenance conducted by NTSA less than two months prior, from June 20 at 10 pm to June 21 at 6 pm, which also rendered most services unavailable.