The Central Bank of Kenya (CBK) has achieved a significant international milestone by receiving the ISO/IEC 20000-1:2018 certification for its Information Technology Service Management systems. This certification, announced on Tuesday, September 9, confirms that CBK's internal IT operations meet globally recognized standards for secure and reliable service delivery.

• The certification ensures CBK's IT systems meet high international standards, benefiting Kenyans through smoother financial transactions including mobile money and bank transfers.
• The apex bank began the certification process in March 2023 as part of its 2021-2024 Strategic Plan to enhance operational excellence.
• The ISO certification improves CBK's capability to respond quickly to crises and cyber threats, strengthening the country's financial infrastructure.