Kenya is introducing new draft energy regulations aimed at holding electricity providers accountable for blackouts and poor power quality, compelling them to compensate consumers and face substantial penalties. The Energy (Electricity Reliability, Quality of Supply and Service) Regulations, 2025 seek to improve power reliability and consumer protection.

• Fines for distributors and retailers delaying complaint responses or failing to give 48 hours' notice of planned outages will be KSh1,000 per day, month, or incident.
• The Energy and Petroleum Regulatory Authority (EPRA) will enforce the regulations, with unpaid fines deductible during tariff reviews.
• Industrial consumers could receive compensation amounts running into hundreds of thousands of shillings per event.
• Kenya experienced system losses of 24.2% in the second half of 2024, well above the regulator's 17.5% ceiling, with outages averaging 9.15 hours per month.