The Kenya Revenue Authority (KRA) recently held a Citizen Assembly in Nakuru County, engaging with entrepreneurs, business owners, and community representatives to discuss tax administration and service delivery.

• KRA Board Chairman Ndiritu Muriithi stated that the Authority is committed to taxpayer-centered service delivery to strengthen trust and collaboration.
• KRA is accelerating digital solutions and expanding service touchpoints, with Acting Commissioner for Micro and Small Taxpayers George Obel highlighting the new USSD service via *222# for PIN retrieval and checking.
• The initiative is part of KRA's nationwide stakeholder engagement program to gather feedback and improve services, with participants welcoming the engagement as crucial for building trust.