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Originally published by The Standard BusinessSeptember 29, 2025
12h ago
KRA expands tax access with phone code, chatbots
The Kenya Revenue Authority has promised to make it easier and cheaper for small and micro businesses to pay taxes by simplifying its services and cutting compliance costs...
✨ Key Highlights
The Kenya Revenue Authority (KRA) is implementing new strategies to simplify tax compliance for small and micro businesses, addressing challenges related to digital access and service decentralization. These initiatives aim to make tax processes easier and more affordable for all taxpayers across Kenya.
- The KRA has introduced a USSD solution, allowing taxpayers to access services like PIN retrieval and verification using any phone, without internet access.
- Acting Commissioner for Micro and Small Taxpayers, George Obell, highlighted the development of a WhatsApp chatbot for smartphone users to further support taxpayers.
- The KRA plans to recruit the first 10,000 agents this year to extend its reach beyond the current 136 service points, particularly to rural and underserved populations.
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