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Originally published by Techish Kenyatech
December 8, 2025
1h ago
Safaricom now requires users to reconfirm M-PESA recipient number when using SIM Toolkit

Safaricom appears to be rolling out a new SIM Toolkit (STK) change that adds an extra confirmation step when sending money via M-PESA, and some users are not..
✨ Key Highlights
Safaricom has introduced a new confirmation step for M-PESA transactions via its SIM Toolkit (STK), requiring users to re-enter the recipient's phone number a second time. This change, aimed at reducing "wrong transactions," is currently being gradually rolled out, causing mixed reactions among users.
- Users are now asked to type the recipient's number twice in the STK flow.
- The feature is a pilot rollout and not yet available to all Safaricom customers.
- Critics argue it adds unnecessary friction, while advocates see it as a necessary safeguard against errors.
- Safaricom recommends using the M-PESA App or MySafaricom App for those who find the STK change inconvenient.
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