Safaricom now requires users to reconfirm M-PESA recipient number when using SIM Toolkit
Safaricom appears to be rolling out a new SIM Toolkit (STK) change that adds an extra confirmation step when sending money via M-PESA, and some users are not..
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Safaricom has introduced a new confirmation step for M-PESA transactions via its SIM Toolkit (STK), requiring users to re-enter the recipient's phone number a second time. This change, aimed at reducing "wrong transactions," is currently being gradually rolled out, causing mixed reactions among users.
- Users are now asked to type the recipient's number twice in the STK flow.
- The feature is a pilot rollout and not yet available to all Safaricom customers.
- Critics argue it adds unnecessary friction, while advocates see it as a necessary safeguard against errors.
- Safaricom recommends using the M-PESA App or MySafaricom App for those who find the STK change inconvenient.
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Safaricom Involved in KES 245B Stake Sale and M-PESA Service Updates - December 2025
The Government of Kenya has outlined nine conditions for Vodacom to acquire a 15% stake in Safaricom as part of a KES 245 billion deal giving Vodacom majority control. This divestment aims to raise between KES 240.5 billion and KES 244.5 billion for the National Infrastructure Fund and the Sovereign Wealth Fund. In separate service updates, Safaricom introduced a new confirmation step for M-PESA transactions via its SIM Toolkit, requiring users to re-enter the recipient's number to reduce wrong transactions. The company also introduced new promotional pop-ups within its M-PESA SIM Toolkit, offering discounted data and minutes bundles to users attempting to send money to Airtel Kenya.
