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Originally published by Techish Kenya
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December 8, 2025
1h ago

Safaricom now requires users to reconfirm M-PESA recipient number when using SIM Toolkit

Safaricom now requires users to reconfirm M-PESA recipient number when using SIM Toolkit

Safaricom appears to be rolling out a new SIM Toolkit (STK) change that adds an extra confirmation step when sending money via M-PESA, and some users are not..

✨ Key Highlights

Safaricom has introduced a new confirmation step for M-PESA transactions via its SIM Toolkit (STK), requiring users to re-enter the recipient's phone number a second time. This change, aimed at reducing "wrong transactions," is currently being gradually rolled out, causing mixed reactions among users.

  • Users are now asked to type the recipient's number twice in the STK flow.
  • The feature is a pilot rollout and not yet available to all Safaricom customers.
  • Critics argue it adds unnecessary friction, while advocates see it as a necessary safeguard against errors.
  • Safaricom recommends using the M-PESA App or MySafaricom App for those who find the STK change inconvenient.

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