A matatu tout has been suspended after a video showing him shoving a woman into a drainage ditch circulated online. The incident, which occurred while the vehicle was in motion, also led to the suspension of the driver's license by the National Transport and Safety Authority (NTSA).

• Both the driver and the conductor have been disengaged by their SACCO.
• The NTSA stated that the driver’s driving licence was suspended after failing a re-test.
• The incident sparked widespread public outrage on social media, prompting the NTSA to intensify crackdowns on rogue public service vehicles.