The National Transport and Safety Authority (NTSA) has directed Kenyans experiencing delays with reflective number plates and logbooks to use their centralized digital platform after public outcry over persistent processing issues.

• Kenyans are instructed to file their concerns via service status on NTSA's website (ntsa.go.ke).
• The NTSA stated that officials would follow up on complaints and notify motorists of their document status, apologizing for the delays.
• Motorists have reported delays spanning up to one year, with most experiencing delays of three to six months.