Kenyans are often frustrated by inconsistent units received when purchasing prepaid electricity. A recent user complaint on X prompted Kenya Power to explain that the number of units depends on tariff categories set by the Energy and Petroleum Regulatory Authority (EPRA), not Kenya Power itself.

• A user purchased Ksh 500 for 12.1 units for his mother and Ksh 1,000 for 38.4 units for himself, sparking confusion.
• Electricity consumers are categorized into DC-1 (0-30 units), DC-2 (30-100 units), and DC-3 (over 100 units) monthly, with differing unit rates (e.g., Ksh 12.14 for DC-1, Ksh 16.50 for DC-2, Ksh 18.57 for DC-3).
• Kenya Power clarified that EPRA sets electricity tariffs and factors like fuel, forex costs, and taxes influence the final cost per unit.