Huduma Kenya has attributed significant delays in processing National Identity Cards to recurring system failures, following widespread public complaints. This explanation comes after a social media user highlighted waiting over five months for their ID.

• The delays are due to intermittent system challenges affecting the National ID processing platform.
• Huduma Kenya posted the clarification on its X account on Monday, January 26.
• The issue has sparked varied reactions, underscoring ongoing concerns about government digital platforms.
• This development follows President William Ruto's announcement in November of a six-month waiver on all ID card processing charges, including the previous Ksh1,000 fee for replacements.