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Originally published by Techish Kenya
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February 9, 2026
3d ago

M-Shwari outage locks Kenyans out of funds as Safaricom confirms system issues

M-Shwari outage locks Kenyans out of funds as Safaricom confirms system issues

Safaricom users faced an unexpected M-Shwari outage that blocked withdrawals and access to funds for hours, but the telco says services have now been restored...

✨ Key Highlights

M-Shwari, a popular mobile savings and loan service for Kenyans, experienced a widespread outage over the past 36 hours, preventing users from accessing or withdrawing their money. While Safaricom confirmed resolution of the technical glitch, some users are still reporting issues with balances and transactions.

  • The outage began on Sunday, affecting transfers between M-PESA and M-Shwari.
  • Safaricom attributed the failure to a technical issue affecting their partner system, NCBA Bank.
  • As of Monday, services are largely restored, but account reconciliation is ongoing for customers whose transactions or balances are still incorrect.

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