The ‘Fuliza Excuse’ Won’t Work For M-Pesa Reversals

Mistakenly sent money to Fuliza? It is reversible. Safaricom restores the recipient's debt and refunds your cash via 456...

✨ Key Highlights

A recent investigation by Techish Kenya debunks the common "Fuliza excuse" used to justify withholding erroneously sent M-PESA funds. Despite claims that overdrafts prevent reversals, evidence confirms that Safaricom's system automatically unwinds transactions, even if Fuliza has debited the money.

A specific case involved a transaction of KES 1,500, which was successfully reversed within minutes.
When a reversal occurs, the system re-issues the overdraft loan (OD loan), returning the recipient to their previous state of indebtedness.
The article emphasizes that withholding mistakenly transferred funds is a crime, with Kenyan courts having jailed and fined individuals for similar offenses.

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