Ombudsman flags Sh30 SMS fee for school placement results

In a letter addressed to State Department for Basic Education Principal Secretary Julius Bitok, the Commission criticised the Sh30 fee charged to access placement results via SMS, describing it as unaffordable for many families and a barrier to candidates transitioning to Grade 1..
✨ Key Highlights
The Commission on Administrative Justice, often referred to as the Ombudsman, has expressed concern over a Sh30 SMS fee charged to Kenyan students and parents for accessing senior secondary school placement results.
- The Ombudsman argues the Sh30 fee is excessive and a barrier to educational transition.
- Key players include the Commission on Administrative Justice and the State Department for Basic Education, represented by Principal Secretary Julius Bitok.
- While an online portal exists, the Commission noted a lack of adequate information for students and parents on its use, urging for more transparent and affordable access channels.
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