The State Department for Irrigation is implementing Business Process Re-engineering (BPR) to significantly improve the efficiency, speed, and quality of its service delivery.

• This initiative focuses on fundamental reviews and redesigns of institutional processes.
• Key organizations involved include the State Department for Irrigation and the Directorate of Public Service.
• A workshop in Mwea introduced officers to the BPR framework, emphasizing a customer-centered approach and the role of information technology.