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February 25, 2026
2h ago

Kenya Power Explains Why Some Customers Are Receiving Fewer Electricity Units

Kenya Power Explains Why Some Customers Are Receiving Fewer Electricity Units

Kenya Power reiterated its commitment to transparency, urging customers with billing or other electricity concerns to contact its customer care...

✨ Key Highlights

Kenya Power has responded to customer complaints about receiving fewer electricity units for the same token purchases, explaining the reduction is due to debt recovery and tariff adjustments.

  • A customer reported a reduction from over 115 units to about 94 units for a Ksh3,000 token purchase.
  • Kenya Power stated that up to 20 percent of a token purchase can be deducted to offset outstanding debts.
  • Electricity tariffs are based on average monthly consumption, with higher usage potentially falling under a more expensive tariff band.

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