C
Originally published by Capital Businessbusiness
February 27, 2026
8h ago
Burger King rolls out AI headsets that track employee ‘friendliness’
The AI system, called BK Assistant, compiles "friendliness scores" at the fast-food chain's locations based on employees' conversations, according to a promotional video the company shared with the BBC. Kenya breaking news | Kenya news today |..
✨ Key Highlights
Burger King is piloting an AI-powered headset system, dubbed BK Assistant, in 500 US restaurants to monitor employee interactions and streamline store operations.
- The AI compiles "friendliness scores" based on employee conversations, analyzed via drive-thru audio.
- Restaurant Brands International, Burger King's parent company, states the technology aims to support staff and enhance guest service.
- The system is projected to be available in all US Burger King restaurants by the end of 2026, though it has drawn criticism for its surveillance capabilities.
Continue Reading
Read the complete article from Capital Business
Advertisement
Advertisement