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Originally published by Citizen DigitalMarch 2, 2026
1h ago
SHA announces service disruption due to system downtime
The outage has interrupted essential healthcare service delivery across contracted healthcare facilities, specifically affecting pre-authorisation processes...
✨ Key Highlights
The Social Health Authority (SHA) is experiencing a significant service disruption due to a system downtime affecting its provider, the Digital Health Agency (DHA). This outage is impacting essential healthcare services, particularly pre-authorisation processes.
- The disruption was announced on Monday, March 1, following notification from the DHA about a major incident.
- Dr. Mercy Mwangangi, CEO of the SHA, apologized for the inconvenience caused to healthcare facilities and patients.
- SHA technical teams are working with DHA to restore full functionality as quickly as possible.
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