Kenyans Unable to Log Into eCitizen After System Downtime

This is not the first time the platform has experienced downtime, it happened back in 2022, and key government services were affected nationwide...

✨ Key Highlights

Kenya's eCitizen platform experienced significant downtime, leaving users unable to access government services for hours. The platform has since been restored and is advising users to reset passwords or recreate accounts if access issues persist.

The disruption affected access to key government services across the country.
The Directorate of eCitizen issued a notice acknowledging the technical disruption and its resolution.
Users facing continued login issues are instructed to use the password recovery option or create alternative accounts with valid identification details.

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